Contact Print
About Our Shelters

We Open Our Heart And Our Hearth

Homeless and Housing Services provide both emergency and transition housing service. All shelters are accredited and exceed the standards of care defined by the Rochester Homeless Services Network.

Our Shelters

Francis Center (men's facility)

Sanctuary House (women's and children's facility)

Women's Place (women's and children's facility)

What is emergency shelter?
An emergency shelter is one that provides immediate overnight accommodations. For emergency housing, individuals and families can stay for up to 30 days. During an emergency stay, clients focus on finding appropriate permanent housing. The majority of our clients are referred to us by the Monroe County’s Department of Health and Human Services.

What is transitional shelter?
A transitional shelter is one that provides accommodations for a specified time period during which an individual is often required to participate in a specific rehabilitative program. A person seeking transitional shelter is required to go through an interview process to gain admittance. Those selected into transitional care will receive service for up to 6 months.

Residents housed at our shelters receive the following services:
  • Safe and secure overnight accommodations for up to 30 days
  • Three meals a day
  • Case management services, including intake/assessment service planning, information/referral and follow-up (long-term residents will receive more in-depth case management services)
  • Alcohol/Substance Abuse and Mental Health referral for counseling services
  • On-site medical and mental health services, drug and alcohol education, literacy training, employability assessments and other services as needed
  • Recreational services
  • On-site laundry facilities
  • Housing assistance
  • Transportation will be provided to residents on a limited basis by the agency van and bus passes

Paid and volunteer staff provide around-the-clock, on-site services. A strong emphasis is placed on developing the necessary trust to engage residents to participate in services that will enable them to break the cycle of homelessness. The staff encourages and works with residents to promote a greater level of self-sufficiency, including independent living skills.


Emergency housing is available for up to 30 days for individuals who:

  • Are 18 years of age and older
  • At the women’s shelters, female children of any age and male children who are eighteen years old and younger are accepted with their mother
  • Are homeless (as defined by NYS Department of Human Services)
  • Show a willingness to abide by the program rules

Transitional Housing is available on a contractual basis up to six months to individuals who meet the following admission criteria:

  • Must be currently homeless and/or a resident in a Homeless and Housing Emergency Shelter and not have any incident reports (except medical emergencies)
  • Complete a Department of Human Services landlord Statement and have a DHS 989 form returned
  • Complete a Homeless & Housing Transitional Application and complete the face-to-face interview with the Supervisor of Client Services
  • Participate in a minimum of 30 hours of program or work per week. This can be any mix of activities including school, employment, training programs, rehabilitation, volunteer work, etc.
  • Must remain abstinent of illicit substances for 30 days prior to admission
  • Provide Purified Protein Derivative (PPD) skin test for tuberculosis results and a Department of Human Services physical exam form
  • Residents must be willing to abide by program rules, including chores and curfew
  • Clients must be 18 years of age or older

FEES: Payment for emergency and transitional housing stays are based on a per diem agreement with the Monroe County Department of Human Services. Sliding fee scale is used with those who do not meet the DHS eligibility criteria. Services are never denied because of an inability to pay.


A call to the Francis Center at (585) 423-9590 or any of our sites begins the process. If eligible, program staff will refer client to the Department of Human Services (DHS) in order to secure approval for nights of stay.

After successfully completing the emergency application at DHS, DHS refers the client back to the program (usually for 7 days to start).

In the first five minutes of arrival to the shelter, clients are introduced to program staff, oriented to the building, advised of the rules of the facility and assigned sleeping accommodations.

An intake evaluation is completed by program staff within the first two hours, using a computerized format approved by the homeless housing network.

Residents meet the Service Manager within three days to develop a service plan.

Hospitality may be granted based on need and approval by the site Residence Manager.