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Notice of Privacy Practices

 

Notice of Privacy Practices

Catholic Family Center

This notice describes how Protected information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

If you have any questions about this Notice please contact:
Privacy Officer
(585) 546-7220

 

Catholic Family Center is required by law to maintain the privacy of your protected information and to provide you with notice of its legal duties and privacy practices with respect to your protected information. This Notice of Privacy Practices describes how we may use and disclose your protected information to carry out treatment, payment or health care activities and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected information. “Protected information” is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related services.

We are required to abide by the terms of this Notice of Privacy Practices. We may change the terms of our notice, at any time. The new notice will be effective for all protected information that we maintain at that time. Upon your request, we will provide you with any revised Notice of Privacy Practices by calling the office and requesting that a revised copy be sent to you in the mail or asking for one at the time of your next appointment.

 

1. How Catholic Family Center may Use or Disclose Your Protected Information

 Catholic Family Center collects information from you and stores it in a chart and on a computer. This is your record. The record is the property of Catholic Family Center, but the information in the record belongs to you. Catholic Family Center protects the privacy of your protected information. The law permits Catholic Family Center to use or disclose your protected information for the following purposes:

Uses and Disclosures of Protected Information

Uses and Disclosures of Protected Information Based Upon Your Written Consent

Your protected information may be used and disclosed by clinical staff, support staff and others that are involved in your care and treatment for the purpose of providing services to you. Your protected information may also be used and disclosed to pay your insurance bills and to support the operation of Catholic Family Center.
Following are examples of the types of uses and disclosures of your protected information that the agency is permitted to make. These are only some examples that describe the types of uses and disclosures that may be made by our office once you have provided consent.

Treatment: We will use and disclose your protected information to provide, coordinate, or manage your treatment and any related services. This includes the coordination or management of your treatment with anyone else you give permission to have access to your records.

For example, we would disclose your protected information, as necessary, to your health insurance provider that pays for service or to a physician from whom you may have been referred.

Payment: Your protected information will be used, as needed, to obtain payment from your insurance coverage. This may include certain activities that your health insurance plan may undertake before it approves or pays for the services we recommend for you such as making a determination of eligibility or coverage for insurance benefits, reviewing services provided to you and undertaking utilization review activities.

Treatment information may be disclosed to the health plan in order to obtain approval for payment of services.

Operations: We may use or disclose your protected information in order to support the business activities of Catholic Family Center. These activities include, but are not limited to, quality assessment activities, training of staff, licensing, accrediting and conducting or arranging for other business activities.

For example, we may use a sign-in sheet at the reception desk where you will be asked to sign your name and indicate your worker. We may also call you by name in the waiting room when your worker is ready to see you.

We will share your protected information with third party “business associates” that perform various activities (e.g. auditing or legal services) for Catholic Family Center. Whenever an arrangement between our office and a business associate involves the use or disclosure of your protected information, we will have a written contract that contains terms that will protect the privacy of your protected information.
 
Uses and Disclosures of Protected Information based upon Your Written Authorization.

Information that would identify you as a person seeking help for a substance abuse problem is protected under a separate set of federal regulations known as “Confidentiality of Alcohol and Drug Abuse Patient Records”, 42 C.F.R. Part 2.  Under certain circumstances these regulations will provide your protected information with additional privacy protections beyond those that have already been described.

Catholic Family Center will follow the provisions of 42 CFR Part 2 governing disclosure of protected information.  Except for the circumstances described below, we will not disclose protected information to a third party without written permission of the individual or a court order.  If a request for disclosure of your record is received, you will be contacted and asked whether you wish to authorize disclosure.  If you refuse to authorize disclosure, or it is not possible for us to contact you in person, we will not disclose your information without a court order.

If you do authorize Catholic Family Center to use or disclose your protected information for another purpose, you may revoke your authorization in writing at any time. If you revoke authorization, it will not affect disclosure or use of information that has already occurred.

 Permitted and Required Uses and Disclosures That May Be Made Without Your Consent, Authorization or Opportunity to Object.

We may use or disclose your protected information in the following situations without your consent or authorization. These situations include:

  • Pursuant to court order and subpoena
  • Medical personnel in an emergency
  • Suspected incidents of child abuse or neglect
  • To agencies that provide regulatory authority
  • Audit and evaluation activities
  • To report crime (or threat of crime) on premises or against program personnel. Information is limited to circumstances, name and address, and last known whereabouts.

           
2. Your Rights

Following is a statement of your rights with respect to your protected information and a brief description of how you may exercise these rights.

You have the right to inspect and copy your protected information. This means you may inspect and obtain a copy of protected information about you that is contained in a designated record set for as long as we maintain the protected information. A “designated record set” contains medical and billing record and any other records that your worker and the agency uses for making decisions about you.

Under federal law, however, you may not inspect or copy the following records;

  • Psychotherapy notes
  • Information complied in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding, and personal health information that is subject to law that prohibits access to personal health information.

Depending on the circumstances, you may have a right to have this decision reviewed. Please contact our Privacy Officer if you have questions about access to your medical record.

You have the right to request a restriction of your protected information.  This means you may ask us not to use or disclose any part of your protected information for the purposes of treatment, payment or healthcare operations. Your request must state the specific restriction requested and to whom you want the restriction to apply.

We do not have to agree to a requested restriction, but will consider your request. If we agree to the requested restriction, we may not use or disclose your protected information in violation of that restriction unless it is needed to provide emergency treatment. With this in mind, please discuss any restriction you wish to request with your worker. You may request a restriction by submitting a request in writing to your treatment provider.

You have the right to request to receive confidential communication from us by alternative means or at an alternative location.  We will accommodate reasonable requests. We may also condition this accommodation by asking you for information as to how payment will be handled or specification of an alternative address or other method of contact. We will not request an explanation from you as to the basis for the request. Please make this request in writing to your treatment provider.

You may have the right to amend your protected information. This means you may request an amendment of protected information about you in a chart as long as we maintain this information. In certain cases, we may deny your request for an amendment. If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal. Please contact our Privacy Officer if you have questions about amending your medical record.

You have the right to receive an accounting of certain disclosures we have made, if any, of your protected information.  This right applies to disclosures for purposes other than treatment, payment or healthcare operations as described in this Notice of Privacy Practices. You have the right to receive specific information regarding these disclosures that occurred after April 14, 2003. You may request a shorter timeframe. The right to receive this information is subject to certain exceptions, restrictions and limitations.

You have the right to obtain a paper copy of this notice from us, upon request, even if you have agreed to accept this notice electronically.

 

3. Complaints

You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a compliant with us by notifying our Privacy Officer of your complaint. We will not retaliate against you for filing a compliant.

You may contact our Privacy Officer, (585) 546-7220, CFCRochester.org for further information about the complaint process.

If you are not satisfied with the manner in which this office handles a compliant, you may submit a formal compliant to:

Department of Health and Human Services
Office of Civil Rights
Hubert H. Humphrey Bldg.
200 Independence Avenue, S.W.
Room 509F HHH Building
Washington, DC 20201

You may also address your compliant to one of the regional Offices for Civil Rights. A list of these offices can be found online at http://www.hhs.gov/ocr/regmail.html.