For Emergencies: Community Resource Services

Community Resource Services Addressing clients' emergency needs

Contact Information:

  • Address:

    539 Joseph Ave., Rochester, NY 14605

  • Walk-in Hours:

    9:00 - 1:00 PM Monday-Friday and appointments can be made between 2:00-4:00pm.

  • Phone:

    (585) 232-2050

  • Fax:

    (585) 232-3352

About the Program

Catholic Family Center's Community Resource Services (CRS) addresses our client's emergency needs by offering comprehensive services to deal with client's immediate crisis as well as to offer services and resources to help them to gain and maintain self-sufficiency. Through case assessment, case managers are able to identify areas of need and assist clients in addressing these needs. Community Resource Services is centrally located and serves all of Monroe County, which allows for easy access to our program.

What the Program Offers

Community Resource Services offers a wide range of emergency services including a client choice food pantry, diapers, hygiene products, and housing assistance, as well a limited amount of financial assistance for eviction prevention, re-housing and utilities. In addition we offer short term crises intervention and case management. We have a representative from Fidelis Care on site weekly for Facilitated Health Insurance Enrollment.

Eligibility criteria

CRS is often the first stop for individuals and families who do not know what to do next, due to issues such as loss of employment, denial of benefits, or food shortage in the home. Most services are at no cost for eligible clients; some programs, such as Eviction…

Intake Process

Our walk-in hours are 9:00-1:00 Monday-Friday and appointments can be made between 2:00-4:00pm. We are closed between 1:00 and 2:00pm.

Clients come to the reception window and sign in during walk-in hours. They are given an intake packet that includes a form to capture basic household information, income information and demographics, as well as notice of privacy practices

Once packet is complete, documents are put into a folder and an available Case Manager sees them. We prefer to meet with clients and complete an assessment in order to better determine the root cause for their emergency and link them to relevant resources and supports.We ask for identification for all household members as well as proof of income and address, however clients are never denied services for failure to have documentation at their first visit.

Program Cost

All of our services are free to eligible clients.

Who is CFC

A quick overview of Catholic Family Center

400+
Employees & Volunteers
40+
Programs
19
Locations
1
Mission
Providing the most vulnerable with hope