For Emergencies: Community Resource Services

Community Resource Services Addressing clients' emergency needs

Contact Information:

  • Address:

    539 Joseph Ave., Rochester, NY 14605

  • Walk-in Hours:

    Our office location is closed temporarily for walk-in meetings; please call us for an appointment.

  • Phone:

    (585) 232-2050

  • Fax:

    (585) 232-3352

About the Program

Catholic Family Center's Community Resource Services (CRS) addresses our client's emergency needs by offering comprehensive services to deal with client's immediate crisis as well as to offer services and resources to help them to gain and maintain self-sufficiency. Through case assessment, case managers are able to identify areas of need and assist clients in addressing these needs. Community Resource Services is centrally located and serves all of Monroe County, which allows for easy access to our program.

What the Program Offers

Our Community Resource Services (CRS) offers support for finding financial assistance, including emergency rent programs and utility payment assistance. In addition, we provide short-term crisis intervention and case management.

Eligibility criteria

CRS is often the first stop for individuals and families who do not know what to do next, due to issues such as loss of employment, denial of benefits, or food shortage in the home. Most services are at no cost for eligible clients, particularly those identifying as low income.*

Intake Process

Our 539 Joseph Avenue location is closed temporarily, but we are operating remotely and are open to take new cases for emergency rent, security deposit and utility financial assistance and other crisis management by phone.

Call (585) 232-2050 to schedule an appointment for a phone meeting, and to review any required paperwork or information that will be needed for your appointment.

Walk In hours begin at 9am, Clients will be served first-come, first-served until our case managers' schedules are full, or until 12:30pm on slower days. Appointments can be made between 2-4pm each weekday.

Clients come to the reception window and sign in during walk-in hours. They are given an intake packet that includes a form to capture basic household information, income information and demographics, as well as notice of privacy practices

Once packet is complete, documents are put into a folder and an available Case Manager sees them. We prefer to meet with clients and complete an assessment in order to better determine the root cause for their emergency and link them to relevant resources and supports.We ask for identification for all household members as well as proof of income and address, however clients are never denied services for failure to have documentation at their first visit.

*Most of our programs allow us to offer services at no or low cost to individuals whose household incomes fall below 80% of Area Median Income (AMI) as defined by the U.S. Department of Housing and Development (HUD). In 2020, those income levels are:

Emergency Rent Assistance We are here to support you on your path to housing stability

Contact Information:

  • Address:

    539 Joseph Ave., Rochester, NY 14605

  • Walk-in Hours:

    Our office location is closed temporarily for walk-in meetings; please call us for an appointment.

  • Phone:

    (585) 232-2050

  • Fax:

    (585) 232-3352

What the Program Offers

Catholic Family Center can help families and individuals who are behind n their rent, or in the middle of an eviction process. We provide:

  • Counseling and support to help clients develop a stable housing plan
  • One-time direct financial assistance for:
    • overdue rent payments
    • overdue utility payments
    • security deposit to move to more stable housing.

Eligibility criteria

If you have a low household income and are in immediate danger of eviction, homelessness or utility shut off, please call us to see how we can help. Assistance is available in Spanish. La asistencia está disponible en español.

Intake Process

View and download an information sheet detailing some of the requirements of our intake process here.

First, please gather these documents:
There are several documents you will need to provide. Please start gathering as much as you can ahead of time. Your case worker will tell you exactly what is needed for your unique situation.

  • Current proof of income
  • Proof of current housing
  • Proof of your current housing emergency (examples: shutoff notice, pay or quit, verification of homelessness)
  • IDs and Social Security numbers for everyone in the household
  • DHS Decision letter for one time emergency assistance (LDSS-4002) or proof you are not eligible.

Next Steps:
Intake: Call CFC’s Emergency Rent Assistance call center at 585-232-2050 to get started. Assistance is available in Spanish. La asistencia está disponible en español.

Case Work Appointment: Once you have completed Step 1, you will get an appointment with a caseworker. They will help you develop a plan, review documentation, and let you know of any other requirements. This meeting can be done by phone or in person.

Decision: Once CFC has all the documentation, a decision will be made whether your request can be approved or denied. If approved, a Promise to Pay letter will be sent to RG&E or the landlord. All payments will go to providers, not directly to clients.

Who is CFC

A quick overview of Catholic Family Center

500+
Employees & Volunteers
40+
Programs
19
Locations
1
Mission
Providing the most vulnerable with hope