About the Program
Catholic Family Center's Community Resource Services (CRS) addresses our client's emergency
needs by offering comprehensive services to deal with client's immediate crisis as well as to offer services
and resources to help them to gain and maintain self-sufficiency. Through case assessment, case managers are
able to identify areas of need and assist clients in addressing these needs. Community Resource Services is
centrally located and serves all of Monroe County, which allows for easy access to our program.
What the Program Offers
Community Resource Services offers a wide range of emergency services including a client choice food pantry,
diapers, hygiene products, and housing assistance, as well a limited amount of financial assistance for eviction
prevention, re-housing and utilities. In addition we offer short term crises intervention and case management.
We have a representative from Fidelis Care on site weekly for Facilitated Health Insurance Enrollment.
CRS is often the first stop for individuals and families who do not know what to do next, due to issues such
as loss of employment, denial of benefits, or food shortage in the home. Most services are at no cost for
eligible clients; some programs, such as Eviction…
Walk In hours begin at 9am, Clients will be served first-come, first-served until our case managers'
schedules are full, or until 12:30pm on slower days. Appointments can be made between 2-4pm each weekday.
Clients come to the reception window and sign in during walk-in hours. They are given an intake packet that
includes a form to capture basic household information, income information and demographics, as well as notice
of privacy practices
Once packet is complete, documents are put into a folder and an available Case Manager sees them. We prefer to
meet with clients and complete an assessment in order to better determine the root cause for their emergency and
link them to relevant resources and supports.We ask for identification for all household members as well as proof
of income and address, however clients are never denied services for failure to have documentation at their first visit.
All of our services are free to eligible clients.