For Emergencies: Community Resource Services

Community Resource Services Addressing clients' emergency needs

Contact Information:

  • Walk-in Hours:

    Our office location is closed temporarily for walk-in meetings; please call us for an appointment.

  • Phone:

    (585) 232-2050

  • Fax:

    (585) 232-3352

About the Program

Catholic Family Center's Community Resource Services (CRS) addresses our client's emergency needs by offering comprehensive services to deal with client's immediate crisis as well as to offer services and resources to help them to gain and maintain self-sufficiency. Through case assessment, case managers are able to identify areas of need and assist clients in addressing these needs. Community Resource Services is centrally located and serves all of Monroe County, which allows for easy access to our program.

Our Emergency food and financial assistance program saw its largest year over year increase in clients, a 50% increase, and was the biggest program growth area of the entire agency. 48% were children.

This was in large part due to:

  • Increased need was especially noted during the federal shutdown in early 2019,
  • Addition of bilingual and culturally competent staff who conduct outreach to the surrounding neighborhood.

What the Program Offers

Our Community Resource Services (CRS) offers support for finding financial assistance, including emergency rent programs and utility payment assistance. In addition, we provide short-term crisis intervention and case management.

Eligibility criteria

CRS is often the first stop for individuals and families who do not know what to do next, due to issues such as loss of employment, denial of benefits, or food shortage in the home. Most services are at no cost for eligible clients, particularly those identifying as low income.*

Intake Process

Our 539 Joseph Avenue location is closed temporarily, but we are operating remotely and are open to take new cases for emergency rent, security deposit and utility financial assistance and other crisis management by phone.

Call (585) 232-2050 to schedule an appointment for a phone meeting, and to review any required paperwork or information that will be needed for your appointment.

Walk In hours begin at 9am, Clients will be served first-come, first-served until our case managers' schedules are full, or until 12:30pm on slower days. Appointments can be made between 2-4pm each weekday.

Clients come to the reception window and sign in during walk-in hours. They are given an intake packet that includes a form to capture basic household information, income information and demographics, as well as notice of privacy practices

Once packet is complete, documents are put into a folder and an available Case Manager sees them. We prefer to meet with clients and complete an assessment in order to better determine the root cause for their emergency and link them to relevant resources and supports.We ask for identification for all household members as well as proof of income and address, however clients are never denied services for failure to have documentation at their first visit.

*Most of our programs allow us to offer services at no or low cost to individuals whose household incomes fall below 80% of Area Median Income (AMI) as defined by the U.S. Department of Housing and Development (HUD). In 2020, those income levels are:

Who is CFC

A quick overview of Catholic Family Center

500+
Employees & Volunteers
40+
Programs
19
Locations
1
Mission
Providing the most vulnerable with hope

Emergency Rent Assistance We are here to support you on your path to housing stability

Contact Information:

What the Program Offers

Catholic Family Center can help families and individuals who are behind in their rent, or in the middle of an eviction process. We provide:

  • Counseling and support to help clients develop a stable housing plan
  • One-time direct financial assistance for:
    • overdue rent payments
    • overdue utility payments
    • security deposit to move to more stable housing.

Eligibility criteria

If you have a low household income and are in immediate danger of eviction, homelessness or utility shut off, please call us to see how we can help. Assistance is available in Spanish. La asistencia está disponible en español.

You may be eligible for this Emergency Rent Assistance program if you:

  • Have a pay or quit notice from your landlord starting the eviction process. Please note:
  • You cannot be legally evicted until a court gives your landlord a judgement of eviction.
  • You have a right to remain in your home until the date on a Marshall's notice after that judgement in court.
  • You should call 9-1-1 if you are locked out prior to that date; your landlord will have committed a crime.
  • Have a household income under 80% AMI
  • AND you have current proof of monthly income that is more than your monthly rent.

If you find you are not eligible for this program, but are facing eviction steps, you may be protected under New York State’s Tenant Safe Harbor Act and the “Right to Counsel Project” which prevents eviction under certain circumstances. Here are resources which may help you:

Intake Process

View and download an information sheet detailing some of the requirements of our intake process here.

First, please gather these documents:
There are several documents you will need to provide. Please start gathering as much as you can ahead of time. Your case worker will tell you exactly what is needed for your unique situation.

  • Current proof of income
  • Proof of current housing
  • Proof of your current housing emergency (examples: shutoff notice, pay or quit, verification of homelessness)
  • IDs and Social Security numbers for everyone in the household

Next Steps:
Intake: Please call 2-1-1 to complete screening & receive a referral to an agency providing Rent assistance. Assistance is available in Spanish. La asistencia á disponible en español.

Case Work Appointment: Once you have completed Step 1, you will get an appointment with a caseworker. They will help you develop a plan, review documentation, and let you know of any other requirements. This meeting can be done by phone or in person.

Decision: Once CFC has all the documentation, a decision will be made whether your request can be approved or denied. If approved, a Promise to Pay letter will be sent to the landlord. All payments will go to providers, not directly to clients.

Who is CFC

A quick overview of Catholic Family Center

500+
Employees & Volunteers
40+
Programs
19
Locations
1
Mission
Providing the most vulnerable with hope

Emergency Rent Assistance Ayuda Urgente para el pago de la Renta. Estamos aquí para ayudarle a lograr estabilidad en su vivienda.

Contact Information:

El programa ofrece lo siguiente:

El Centro Católico para la Familia puede ayudar a las familias e individuos que están atrasados con el pago de la renta, o se encuentran en la mitad del proceso de desalojo. Nosotros ofrecemos:

  • Asesoramiento y apoyo para ayudar a los clientes a desarrollar un plan de vivienda estable
  • Una oportunidad directa de asistencia financiera para:
    • Pagos de alquiler atrasados
    • Atraso en el pago de servicios públicos
    • Depósito de garantía para moverse a una vivienda más estable

Criterio de elegibilidad

Si usted tiene un ingreso familiar bajo y está en peligro inmediato de ser desalojado, quedarse sin hogar o pronto a que le desconecten los servicios públicos, por favor llámenos para ver cómo le podemos ayudar. Podemos brindarle asistencia en español.

Usted puede ser elegible para el programa de Ayuda Urgente para el pago de la renta si:

  • Usted ha recibido de su arrendador el aviso de “pagar o salir” para empezar el proceso de desalojo Por favor tenga en cuenta lo siguiente:
  • Usted no puede ser desalojado legalmente hasta que un tribunal dicte al arrendador una sentencia de desalojo.
  • Usted tiene derecho a permanecer en su casa hasta la fecha de aviso del alguacil, después de la sentencia en la corte.
  • Usted deberá llamar al 9-1-1 si le bloquean el acceso antes de esa fecha; de ser así su arrendador habrá cometido un delito.
  • Tiene un ingreso familiar por debajo del 80% AMI
  • Y si tiene un comprobante actual de ingresos mensuales que superan su alquiler mensual.

Si usted no es elegible para este programa, pero se encuentra en el proceso de desalojo, es posible que pueda obtener protección bajo La Ley de Inquilinos “Safe Harbor” del Estado de Nueva York y el “Proyecto Derecho a Recibir Consejería” el cual previene el desalojo bajo algunas circunstancias. A continuación, recursos que le pueden ayudar:

Proceso de Admisión

VVea y descargue una hoja de información que detalla algunos de los requisitos de nuestro proceso de admisión aquí.

Primeramente, por favor reúna los siguientes documentos:
Hay varios documentos que debe proporcionar. Por favor comience a reunir todo lo que pueda con tiempo. Su trabajador de caso le dirá exactamente lo que necesita dependiendo de su situación particular.

  • Comprobante actual de su ingreso
  • Comprobante actual de vivienda
  • Prueba de la emergencia de vivienda que actualmente tiene (por ejemplo: aviso de cancelación, “pagar o salir”, prueba de haber perdido su casa u hogar)
  • Identificación y números de Seguro Social de cada miembro de la familia

Los pasos a seguir:
Registrarse: Para comenzar el proceso, por favor llame al centro de llamadas al 2-1-1. Podemos brindarle asistencia en español.

Cita con el Trabajador de Caso: Una vez que usted haya completado el primer paso, se le asignará una cita con un trabajador de caso. Ellos le ayudarán a desarrollar un plan, a revisar la documentación y le informarán de cualquier requisito que sea necesario. Esta reunión puede ser por teléfono o en persona.

Decisión: Una vez que el CFC tenga toda la documentación, se tomará una decisión en cuanto a si la solicitud será aprobada o denegada. Si es aprobada, una carta de Promesa de Pago será enviada al arrendador. Todos los pagos serán dirigidos directamente a los proveedores y no a los clientes.

¿Quién es CFC?

Daremos una descripción rápida del Centro Católico para la Familia

500+
Empleados & Voluntarios
40+
Programas
19
Ubicaciones
1
Misión
Ofrecer esperanza a los más vulnerables