Contact Information:
- Walk-in Hours:
Our office location is closed temporarily for walk-in meetings; please call us for an appointment.
- Phone:
(585) 232-2050
- Fax:
(585) 232-3352
Our office location is closed temporarily for walk-in meetings; please call us for an appointment.
(585) 232-2050
(585) 232-3352
Catholic Family Center's Community Resource Services (CRS) addresses our client's emergency needs by offering comprehensive services to deal with client's immediate crisis as well as to offer services and resources to help them to gain and maintain self-sufficiency. Through case assessment, case managers are able to identify areas of need and assist clients in addressing these needs. Community Resource Services is centrally located and serves all of Monroe County, which allows for easy access to our program.
Our Emergency food and financial assistance program saw its largest year over year increase in clients, a 50% increase, and was the biggest program growth area of the entire agency. 48% were children.
This was in large part due to:
Our Community Resource Services (CRS) offers support for finding financial assistance, including emergency rent programs and utility payment assistance. In addition, we provide short-term crisis intervention and case management.
CRS is often the first stop for individuals and families who do not know what to do next, due to issues such as loss of employment, denial of benefits, or food shortage in the home. Most services are at no cost for eligible clients, particularly those identifying as low income.*
Our 539 Joseph Avenue location is closed temporarily, but we are operating remotely and are open to take new cases for emergency rent, security deposit and utility financial assistance and other crisis management by phone.
Call (585) 232-2050 to schedule an appointment for a phone meeting, and to review any required paperwork or information that will be needed for your appointment.
Walk In hours begin at 9am, Clients will be served first-come, first-served until our case managers' schedules are full, or until 12:30pm on slower days. Appointments can be made between 2-4pm each weekday.
Clients come to the reception window and sign in during walk-in hours. They are given an intake packet that includes a form to capture basic household information, income information and demographics, as well as notice of privacy practices
Once packet is complete, documents are put into a folder and an available Case Manager sees them. We prefer to meet with clients and complete an assessment in order to better determine the root cause for their emergency and link them to relevant resources and supports.We ask for identification for all household members as well as proof of income and address, however clients are never denied services for failure to have documentation at their first visit.
*Most of our programs allow us to offer services at no or low cost to individuals whose household incomes fall below 80% of Area Median Income (AMI) as defined by the U.S. Department of Housing and Development (HUD). In 2020, those income levels are:
A quick overview of Catholic Family Center
Our office location is closed temporarily for walk-in meetings; please call us for an appointment.
Call 2-1-1 to start a new application
Call (585) 232-2050 to follow up on an existing application with CFC
Download our Reference Guide to understanding the steps, and preventing eviction
Catholic Family Center can help families and individuals who are behind in their rent, or in the middle of an eviction process. We provide:
If you have a low household income and are in immediate danger of eviction, homelessness or utility shut off, please call us to see how we can help. Assistance is available in Spanish. La asistencia está disponible en español.
You may be eligible for this Emergency Rent Assistance program if you:
If you find you are not eligible for this program, but are facing eviction steps, you may be protected under New York State’s Tenant Safe Harbor Act and the “Right to Counsel Project” which prevents eviction under certain circumstances. Here are resources which may help you:
View and download an information sheet detailing some of the requirements of our intake process here.
First, please gather these documents:
There are several documents you will need to provide. Please start gathering as much as you can ahead of time. Your case worker will tell you exactly what is needed for your unique situation.
Intake: Please call 2-1-1 to complete screening & receive a referral to an agency providing Rent assistance. Assistance is available in Spanish. La asistencia á disponible en español.
Case Work Appointment: Once you have completed Step 1, you will get an appointment with a caseworker at CFC or another agency providing eviction prevention assistance. They will help you develop a plan, review documentation, and let you know of any other requirements. This meeting can be done by phone or in person.
Decision: Once CFC has all the documentation; a decision will be made whether your request can be approved or denied. If approved, a Promise to Pay letter will be sent to the landlord. All payments will go to providers, not directly to clients.
A quick overview of Catholic Family Center
Nuestras oficinas se encuentran temporalmente cerradas para reuniones sin citas previas; favor de llamar para hacer una cita.
Marcar el 2-1-1 para empezar una aplicación nueva
Llamar al 585-232-2050 para el seguimiento de una aplicación existente con CFC
Descargue nuestra Guía de Referencia para poder entender los pasos, y prevenir desahucio
El Catholic Family Center puede ayudar a familias e individuales que están atrasados en la renta, o si están envueltos en el proceso de desalojo. Ofrecemos:
Si tiene un ingreso de vivienda bajo y está en peligro inmediato de desahucio, indigencia o de que le corten la luz, favor de llamarnos para tratar de poder ayudarlo. Asistencia está disponible en español.
Usted podrá ser elegible para este programa de Asistencia para Renta de Emergencia si usted:
Si no es elegible para este programa y está bregando con desahucio, es posible que se encuentre protegido bajo la Ley del Estado de Nueva York de Puerto Seguro para Inquilinos y el “Proyecto de Derecho a Asesoramiento” lo cual le evita desahucio bajo ciertas circunstancias.
Lo siguiente son recursos que lo pueden ayudar:
Primeramente, recopile estos documentos:
Hay varios documentos que va a necesitar. Favor de empezar a juntarlos con bastante anticipación. Su trabajador social le informará exactamente lo que necesite en su situación única.
Admisión: Favor de marcar el 2-1-1 para completar la examinación y recibir un referido a una agencia que le pueda proveer con Asistencia para la Renta. La asistencia está disponible en español.
Cita con el Manejador de su Caso: Una vez que haya completado el Paso 1, recibirá una cita con un manejador de su caso del CFC u otra agencia que le provea asistencia para prevenir el desahucio. Ellos le ayudarán a desarrollar un plan, a revisar su documentación, y le dejarán saber si necesita otros requisitos. Esta cita puede ocurrir por teléfono o en persona.
Decisión: Una vez que el CFC tenga toda la documentación, se decidirá si su petición es aprobada o negada. Si es aprobada, se le mandará a su propietario una carta de Promesa a Pagar. Todos los pagos se enviarán a los proveedores, y no directamente a los clientes.
Daremos una descripción rápida del Centro Católico para la Familia