Contact Information

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Catholic Family Center Main Office

Additional Contact Information

For Emergency Referral:

Anyone who is currently homeless or at risk of being homeless, and is in need of emergency housing must go in person to the Monroe County Department of Human Services (DHS) at 691 St. Paul Street to be assessed for placement. The DHS “after hours” information line is (585) 442-1742 for after hours placement.


For Information during the COVID19 state of emergency:

Monroe County has created a resource page to provide any changes in the benefit application process and notices for emergency benefits that may be available to help you during this time. Learn more at the Monroe County Website.

Other expert sources of information include:

Walk-in Information:

  • Immigration Assistance
    Weekly walk-in hours are currently suspended, but we are seeing clients for urgent matters by appointment only. Clients may call (585) 546-7220 x4628 for assistance.
  • Restart Substance Use and Mental Health Outpatient Clinic
    79 North Clinton Avenue: Walk-in hours are Monday to Friday, 8:30am – 12:00pm. All are welcome to call (585) 262-7000 to make an intake appointment or for more information.
  • Community Resource Services:
    While our office location is temporarily closed, our case managers are working remotely and can speak with you regarding financial assistance and other crisis management by phone. Please call (585) 232-2050 for a phone appointment.

    We are unable to offer food assistance or access to our clothing closet during this time.

    For up-to-date information about what emergency programs are open & available, please call 2-1-1 or visit


Who is CFC

A quick overview of Catholic Family Center

Employees & Volunteers
Providing the most vulnerable with hope