Volunteering at CFC

Thank you for thinking of Catholic Family Center for your volunteer experience. Ours is important work and we are happy to have you join us. CFC is deeply grateful for your efforts as a volunteer. Because of individuals like you, we are better able to serve our clients.

Annually, Catholic Family Center touches the lives of more than 33,000 people in the Rochester area. Your dedication to service will help us continue to make a difference in the lives of people who are vulnerable or facing poverty.

If you have the time and desire to make on ongoing commitment to serve others, please contact us!

Looking to give back to your community in a safe way? Help answer phone calls from individuals seeking help with rent assistance due to the negative impacts of COVID-19 in the Rochester area.

When: We need you ASAP - now through the summer!
Where: 1645 St. Paul Street
Times: Looking for 9 hours per week at a minimum. Shifts available are:

• Mon: 1pm-4pm
• Tues: 1pm-4pm
• Wed: 9am-1pm or 1pm-4pm
• Thur: 9am-1pm or 1pm-4pm
• Fri: 9am-1pm or 1pm-4pm

Essential Volunteer Duties & Requirements:

• Answers calls in a call-center environment. Requires volunteers who are compassionate, well-spoken and thrive in an energetic environment. Customer service and bi-lingual skills are a gift and a plus.
• Conducts a basic assessment of callers to gain understanding of their housing situation, financial assets and where they are in their eviction process.
• Enters callers’ basic demographic into a database, requires basic computer data entry skills.
• Directs callers to the next step for assistance either to external providers or into CFC’s program for help.
• We would prefer volunteers who could commit a few months with a regular schedule due to importance of position and training.
• Work environment is COVID 19 precaution compliant. Training and support provided.

If interested, please email volunteers@cfcrochester.org to learn how you can help.