Emergency Shelters and Transitional Housing Stabilizing clients' lives and breaking the cycle of homelessness

Contact Information:

  • Lifeline:

    2-1-1

  • DHS:

    (585) 753-2780

  • Address:

    691 St. Paul Street,
    Rochester, NY 14605


  • Francis Center Phone:

    (585) 423-9590

  • Place of Hope Phone:

    (585) 436-5452

  • Sanctuary House Phone:

    (585) 277-7550

About the Program

Our shelter program consists of Emergency Shelters and Permanent Supportive Housing programs. CFC serves Monroe County residents, both individuals and families, who are homeless.

What the Program Offers

Our three emergency shelters offer a client-focused approach that provides individualized case management and supportive counseling to break the cycle of homelessness and stabilize clients’ lives:

  • Francis Center, for men
  • Sanctuary House, for women and women with children, and
  • Place of Hope, for single women, women with children, and intact families

Residents receive the following services:

  • Safe and secure overnight accommodations
  • Three-square meals a day; all residences with children are provided nutritious meals, as monitored by the Children Adult Care Feeding Program (CACFP), which provide high quality protein sources such as milk, low fat dairy products, and lean meats as well as fruits, vegetables and multi-grain products
  • Individualized case management services that include intake/assessment service planning, information/referral and follow-up
  • Alcohol/substance abuse and mental health referral
  • On-site drug and alcohol education, literacy training, employability assessments, and other services as needed
  • Housing assistance

Eligibility criteria

Anyone who is currently homeless or at risk of being homeless, and is in need of emergency housing must call the Lifeline (ABVI Goodwill): 211 or from M-F, 8-5:00pm go to 691 St. Paul Street, Monroe County Department of Human Services (DHS) to be assessed for placement.

If you are under current sanction from DHS, or have barriers to housing, you must contact 211 for assessment and possible hospitality placement in an emergency shelter.

Referrals for emergency and transitional housing are received from Monroe County Department of Human Services (DHS), Willow Domestic Violence Center (formerly Alternatives for Battered Women/ABW), Salvation Army, Monroe County Re-Entry Task Force, NY State Department of Corrections and Community Supervision (DOCCS), hospitals, community agencies, police departments, self-referrals and others. Clients must be homeless or at risk of homelessness.

Intake Process

Intakes are performed on site after arriving at the shelter. Intake Specialists complete an intake assessment for individuals and families and, once finished, assign them a room.

Client is offered food, a tour and bed arrangements. Immediately following, the client is given house rules and expectations, which is then forwarded to case management for additional follow-up.

Program Cost

There is no cost to the client for emergency shelter if placed by DHS. Self-referrals and referrals from another program are considered on a case by case basis, and the fee is based on a sliding scale as appropriate.

Permanent Supportive Housing Stabilizing clients' lives and breaking the cycle of homelessness

Contact Information:

  • Address:

    87 N Clinton Ave., Rochester, NY 14604

  • Phone:

    (585) 546-7220 x6901

About the Program

Our shelter program consists of Emergency Shelters and Permanent Supportive Housing programs. CFC serves Monroe County residents, both individuals and families, who are homeless.

What the Program Offers

Lafayette Housing began in 2007 and provides 13 safe, affordable apartments along with case management for families and individuals who are homeless or at risk of becoming homeless. In 2010, Lafayette Housing expanded, adding 13 additional apartments for families meeting the same criteria. Residents receive the following services:

  • A safe, affordable apartment for individuals and families
  • Case management services that include intake/assessment and service planning, information/referral and follow-up
  • Alcohol/substance abuse and mental health referral
  • On-site drug and alcohol education, literacy training, employability assessments, and other services as needed

Eligibility criteria

Eligibility requirements for Lafayette Housing are:

  • Must be 18 years of age or older
  • Must be homeless – according to the Housing and Urban Development (HUD) definition
  • Must have some form of income (employment income, SSI/SSDI, public assistance, etc.)
  • Must have a diagnosable disability (according to the HUD definition):
    • Mental Illness
    • Substance Abuse
    • Developmental
    • Physical/Medical
    • HIV/AIDS
  • Must be willing to abide by program rules

Intake Process

For Permanent Supportive Housing, a referral must be made to the Program Coordinator and an application must be completed. Once reviewed, the Program Coordinator will contact the prospective client to set up a face to face interview. After completion of the interview, and proof of disability and homelessness is provided, the client will be contacted within two business days to notify them of acceptance into the program.

Once accepted into the program, the client will meet with the Program Coordinator to complete an intake, as well as to sign a program contract.

Program Cost

A portion no greater than 30% of the client's income will be charged for rent.

Who is CFC

A quick overview of Catholic Family Center

400+
Employees & Volunteers
40+
Programs
19
Locations
1
Mission
Providing the most vulnerable with hope